Shipping Policy

PRE - ORDERS 

Rendolls will be charged for Pre-orders at the time of ordering and these orders shall be shipped 1-2 working days after the stipulated date of release. 

SHIPPING

Our international delivery courier is DHL. Your items will be shipped out within 1-2 working days and will arrive within an additional 3-5 working days. Please ensure that you have filled in a valid and identifiable address and phone number for delivery. Rendoll is not liable for any extra custom fees charged by individual countries or extra holding times as this is beyond our control.  If a delivery is rejected by the customer and the package is returned to us by DHL, refunds will be given less any charges by DHL to return the item. 

SHIPPING COSTS

 Nigeria £3

UK £7.50

Europe £10

America and Canada  £13

Africa £15

Rest of the world £15

Return & Exchange Policy

 

*Our international delivery courier is DHL. Please ensure that you have filled in a valid and identifiable address and phone number for delivery. Rendoll is not liable for any extra custom fees charged by individual countries or extra holding times as this is beyond our control.  If a delivery is rejected by the customer and the package is returned to us by DHL, refunds will be given less any charges by DHL to return the item. 

*For returns, request and shipping must be made within 14 working days after delivery. Goods are only eligible for return if they are returned in the exact original condition & packaging, and free of any stains. Items must not be dry-cleaned or washed and tags must still be attached. If the item is returned damaged, it will be rejected and shipped back to the sender at the sender's expense. 

 

*We do not offer cash refunds. We offer store credit in the amount of your returned good.  If you require a return for store credit, kindly contact our  team on customercare@rendoll.com for more information.

 

*You are responsible for return shipping fees and we advice that you make use of a service that provides tracked shipping to ensure that we receive your item. 

 

*We do not offer exchanges. Please return your order and place a new one.  

 

*We do not offer refunds on made-to measure items that have been made to the measurements provided by you.  Please ensure you sends us your accurate measurements.